We understand that sometimes unexpected events arise. To respect our therapists’ time and accommodate all guests, we kindly request as much advance notice as possible for any changes to your appointment. 

Cancellations and Refunds

• • 24-Hour Notice or More: No fees apply for any changes made to your reservation at least 24 hours in advance.

• • Within 24 Hours: Appointments canceled, rescheduled, or missed with less than 24 hours’ notice will incur a fee of 100% of the scheduled service(s) cost. Appointments are marked as no-show after 15 minutes late. For complimentary appointments, no-shows will result in a $50 charge.
  • Prepaid appointments: Are non-refundable. If you need to cancel please do so 24 hours prior to appointment. No-shows or cancellations with less than 24 hours will result in loss of appointment without refund. 

Please make any changes to your appointment by contacting us directly via our website, phone, or email. The Wine Spa reserves the right to adjust appointments scheduled online. For questions about your service, please reach us at 503-946-8450.

Deposits and Reservations

Our booking system requires a credit card to secure your appointment. A non-refundable $1 fee is applied at the time of booking and will be deducted from your service total.

Arrival and Pre-Treatment Preparation

We invite you to arrive 15-20 minutes before your appointment if you’d like to enjoy a glass of wine, complete any necessary forms, and unwind. When booking, please inform us of:

• • Known allergies

• • Special health considerations or mobility needs

• • Pregnancy

• • Preferred therapist or specific treatment requests

Late Arrivals

If you arrive late, your appointment may be shortened to ensure we remain on schedule. Thank you for your understanding.

Product & Service Returns and Exchanges

• • Products: We accept exchanges on unopened and unused merchandise within 7 days of purchase. Refunds are not available for product purchases.

• • Services: Treatments and procedures are non-refundable. If you are dissatisfied with your service, please let us know, and we will do our best to address your concerns.
  • Gift cards: Online or in-person gift card sales are non-refundable.

Payment Policy
We accept cash or card at checkout. Sorry, checks not accepted. 

For any further questions, feel free to reach us by calling 503-946-8450. Thank you for choosing The Wine Spa—we look forward to welcoming you!